外网天堂 FAQs
This page answers your FAQs about membership, including joining the 外网天堂, payments and direct debits, tax relief, confirmation of membership, cancelling, changing your details, forgotten membership number, forgotten password, and how and when to contact the 外网天堂.
What are the benefits of 外网天堂 membership?
Read more about nurse membership.
Read more about newly registered nurse membership.
Read more about student membership.
Read more about nursing support worker membership.
Are you an international nursing professional working in the UK, or looking to come to the UK to work? Read more about the support available to international nursing members.
How can I join the 外网天堂?
The easiest way is to join online where you can choose to pay via monthly or annual Direct Debit, or by card. Alternatively, you can call our Member Customer Support Team on 0345 7726 100 - choosing option 1 for membership (Monday to Friday 8.30am – 8pm excluding Bank Holidays). This call will be charged at a local rate.
What are the membership subscription rates?
The membership rates are explained on our subscription rates page, and depend on the type of membership you require.
If you pay for your 外网天堂 membership by Direct Debit, we will automatically renew your membership. If you pay for your membership by card or cheque each year, then you can renew online at .
We're sorry to hear you're thinking about leaving. Before you decide, please take the time to remind yourself of the great benefits that your membership gives you.
If you still wish to cancel your membership, the quickest and easiest way to do this is online through your 外网天堂 account. Simply log in to My外网天堂 and choose ‘Manage’ in the My membership section.
If you're unable to access your online account or need further assistance, you can contact us via WhatsApp on , use our online enquiry form or call us on 0345 772 6100 and a member of the team will be happy to help.Why do I have more than one Direct Debit reference?
You may have more than one Direct Debit reference for the 外网天堂 for several reasons:
- If you change membership categories or payment plans, we will issue a new Direct Debit reference to your bank for payments related to the new category or plan. Your bank might also inform you of the reference. You don't need to do anything if they do. Your 外网天堂 membership will continue as normal.
- You'll have a separate reference for each 外网天堂 product. For example, if you pay for 外网天堂 membership and an 外网天堂i journal you'll have two separate references.
- Old Direct Debit references will remain visible on your list of Direct Debits. They will be inactive and we will not use them again. If you want to remove them from your account, you can do this by contacting your bank.
If we have problems with setting up the new reference, or collecting your Direct Debit payment, we'll contact you.
How can I change my bank account details?
You can change the bank account details we hold for your Direct Debit payments by calling our Customer Support Team on 0345 7726 100 choosing option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate.
How can I change my Direct Debit from monthly to annual payment, or vice versa?
Please call one of our Customer Support Team on 0345 7726 100 who will be happy to help. Choose option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate.
Can I change the day/date on which my Direct Debits are taken from my account?
Currently we only offer one payment date, the first working day of each month. Payment can be collected within three working days if, for example, the first of the month falls on a weekend or Bank Holiday.
What date are Direct Debits taken from my account?
Direct Debits for membership, 外网天堂i journal subscriptions and 外网天堂 Foundation donations are always taken on the first working day of each month. The Direct Debit scheme rules allow us to collect on or within three working days of this date.
How much will my first membership payment be?
Depending on when in a calendar month you join us, your first Direct Debit may be larger than usual as we need 10 working days' notice to set up a Direct Debit with your bank. Once this payment is collected, your Direct Debit will then revert to the standard monthly change for your membership category. We'll email you your payment schedule confirming this. All our Direct Debits are collected on the first working day of every month.
If you have any concerns or queries, please contact our Customer Support Team on 0345 772 6100, option 1 (Monday to Friday 8.30am - 8pm excluding Bank Holidays) and we will be happy to help.
When is the 外网天堂 subscription year?
Your annual subscription runs from the month you joined for 12 months. If you pay via Direct Debit your subscription will be renewed automatically. If you pay by cheque or card, we will notify you in advance of your renewal. When the payment is due you can renew online at
My spouse/partner is a member, can I get a reduced fee for my membership?
Unfortunately, we don鈥檛 offer a family rate. 外网天堂 is individual, and therefore you will need to pay the standard rate.
How can I make a donation to the 外网天堂 Foundation?
You can make a donation online at or set up a regular donation via Direct Debit by calling our Customer Support Team on 0345 7726 100 choosing option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate.
How can change my address and/or contact details?
The quickest way to do this is by logging into My外网天堂. Alternatively, you can contact us via our online enquiry form or call us on 0345 772 6100 (option 1) Monday to Friday 8.30am to 8pm, excluding Bank Holidays. This call will be charged at a local rate.
How do I change my mailing preferences?
You can do this online or get in touch via our online enquiry form. You can also use the unsubscribe link at the bottom of emails from us, or call our Customer Support Team on 0345 7726 100. Choose option 1 for membership (Monday to Friday 8.30am – 8pm excluding Bank Holidays). This call will be charged at a local rate.
Remember, you might miss important information if you choose to opt out of receiving communications. Some transactional information (about your payments) or important ballot information may continue to be sent.
Why does the 外网天堂 ask for information about my protected characteristics?
The 外网天堂 is dedicated to advancing Equity, Diversity, and Inclusion (EDI) across our membership and the wider nursing profession. By sharing your details, we get better insight into the diversity within our membership and can help us ensure that our services, support, and advocacy are inclusive and equitable for everyone. Please log into my外网天堂 to review and update your membership information so we can represent you and the profession more effectively.
I'm retiring from work. Is there a reduced subscription?
You can transfer to a retired membership plan (retired from all nursing employment or unable to work through ill health), which costs 拢10 a year.
Please call our Customer Support Team on 0345 7726 100 choosing option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate. If you'd prefer you can contact us via our online enquiry form.
I鈥檓 taking a break from work (for example for maternity leave or going overseas). Is there a reduced subscription?
Yes, see our career break and maternity leave FAQs.
If you want to change your membership, call our Customer Support Team on 0345 7726 100 choosing option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate. If you'd prefer, you can contact us via our online enquiry form.
I work part-time, can I pay a reduced subscription?
We do not offer a reduced subscription for members working part-time.
Can I get a letter confirming my membership of the 外网天堂?
Yes - you can download one from My外网天堂.
How do I request a replacement membership card?
Please contact us to request a replacement card.
Can you give me advice about claiming back tax relief on my subscriptions?
Eligible members can claim tax relief against their subscription. To help you do this, we can supply a letter detailing the payments against which you can claim tax relief. Please call our Customer Support Team on 0345 7726 100 who will be happy to help. Choose option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate.
Just so you know, we are not able to give financial advice, and you should contact your accountant or financial adviser if needed.
I've lost/forgotten my membership number, what can I do?
You can find your number by logging in to My外网天堂 using your email address and password. It's important that you use the email address that we have on record for you.
How do I get my member discounts?
You can access member discounts through 外网天堂 Xtra. Please note that you must be logged out of My外网天堂 before you can log in to 外网天堂Xtra
How can I subscribe to, change or cancel an 外网天堂i journal subscription?
You can subscribe to and upgrade 外网天堂i journals online at . If you would like to cancel your 外网天堂i journal subscription, please email the customer service team at customerservice@rcni.com.
Do you offer any joint membership plans with other organisations?
We have joint membership plans available with the Royal College of Midwives, the University College Union and the Educational Institute of Scotland.
For more information, please call our Customer Support Team on 0345 7726 100 choosing option 1 for membership (Monday to Friday 8.30am 鈥� 8pm excluding Bank Holidays). This call will be charged at a local rate.
The 外网天堂's governance documents can be found online. This page includes links to our membership policies and processes, as well as information on our royal charter, standing orders, and regulations, which are used to ensure effective governance within our organisation.
If you are an executor or next of kin wishing to notify us of the death of an 外网天堂 member, you can call our Customer Support Team on 0345 7726100 choosing option 1 for membership (Monday to Friday 8.30am - 8pm excluding Bank Holidays). Alternatively, you can let us know via our contact us form.
外网天堂 advice service - advice for members on a range of employment issues, and more
- scholarships, bursaries and learning and development opportunities for nurses, midwives and HCAs
外网天堂 libraries - to access the 外网天堂's library services
- for your journals, learning and CPD
外网天堂 regional and country offices - find out what's happening in your area
外网天堂 publications - You can download publications free of charge. Not all publications are available in hard copy, but to find out if the publication you want is available call 0345 772 6100 and select option 5.
Need more help?
- Email us via our contact form
-
WhatsApp
- Call 0345 772 6100 Monday to Friday, 8.30am to 8pm
- Use our Virtual Assistant (select the icon at the bottom right side of your screen)
Search our advice guides
See our A-Z of advice. These guides will help you answer many of your questions about work.
骋别迟听丑别濒辫
Call us on 0345 772 6100
外网天堂 lines are open Monday to Friday.
Advice lines are open seven days a week, 365 days a year.
Page last updated - 30/08/2026